This role is responsible for all aspects of on-site operations, including maintaining client service levels and management of site staff.

• Continually motivate and manage staff to deliver Customer Service.
• Recruit, develop, train and carry out all aspects of performance management so that staff can deliver excellent service based on agreed service levels.
• Establish, develop and maintain strong, positive professional working relationships with the client as primary point of client contact.
• Ensure that staffing and expenditure levels reflect the needs of the business at all times and are within budgetary constraints.
• Assume overall responsibility for player inventory on-site.
• Report on and present Key Performance Indicators
• Ensure that internal communications are facilitated and maintained.